A self service customer portal should enable both the customer and the service provider to have a better customer service experience. Recently I've written about Time Warner Cable's customer (dis)service (in my opinion) and Sprint's exceptional customer service. Today I want to share my experience … [Read more...]
Blog Comments or Sharing via Twitter and Facebook?
Blog comments aren't dead any more than newspapers are dead. Until Twitter and Facebook became so big, blog comments were the only way to express your pleasure with a post. Now, sharing the post via Twitter, Facebook, LinkedIn or other social media channels is a snap. Justin Levy weighs in. I … [Read more...]
Planning Pays Big Dividends
I've managed to get to the point where I am writing my blog posts about a week ahead. All it took was a little planning and now that effort is beginning to pay big dividends. It's not just me. The quest to get ahead began when I read Chris Brogan's With Just A Little Planning. I'll still write … [Read more...]
Inner Circle of Friends
I've got this friend named Twitter, she's pretty much awesome. Even awesome friends push you away sometimes. It's OK, she's in my inner circle of friends and in no time we'll be best buds, hanging out together again. While Twitter and I "take a break" I've got this other friend LinkedIn. Oh my gosh … [Read more...]
Friends for Life?
Note: This is a stream of consciousness post I wrote 7/26/2010. If you feel it speaks to or about you fantastic. Just know that it's not written about any single person or event. Friends. I've had many. More than my fair share, as I look back through my life. What frustrates me sometimes is how … [Read more...]
Marketing 101: Make the Move Online
The idea to make the move online is such a basic strategy it begs to be a 101 topic. The quandary lies in the fact that moving a traditional offline business on-line turns out to be 201 and 301 subject matter. There will be hard work and pain involved, I promise. Moving online should work with and … [Read more...]
Loves vs. Hates with Amplicate
I ran across a fun website called Amplicate the other day. Amplicate tracks the opinions you express on Twitter. Today they are reporting those as Loves or Hates. A few days ago when I found the site they used the words Rocks and Sucks. It's an interesting way to get a feel for the overall positive … [Read more...]
Public Speaking 101: One Person At a Time
Note from Jim: This week all my posts are themed around public speaking. That's because late last week and early this week my focus has been growing my public speaking presence. Why not write about something that is near and dear to my heart at the moment and that I am immersed in - right? There are … [Read more...]
Small Business B2B Social Media Platform
How should a small business leverage social media to sell to other businesses that are almost always much larger concerns? Stop selling to the business. Instead start introducing yourself and engaging with the people who make up that business. Social media allows you to connect to more people in a … [Read more...]
Choose Your Own Message and Share It
Stop letting others choose the messages you hear, read and see each day. Think about how little "good news" is reported on TV, radio or in the newspaper - almost none. Create your own stream. If you aren't already using an RSS newsreader like Google Reader I highly recommend you start. If you … [Read more...]
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