Earlier today as I was leaving the partner business where I'd spent the last two days, I stopped to say goodbye to Betty, the woman at the front desk. I started with a smile, and then thanked Betty for her help over the last year tracking down invoices and payments. Betty smiled back, and said, … [Read more...]
Be there for others
You know that feeling you get when you smile at a person and they smile back? There's nothing quite like it is there? Most of the time a simple act like a smile is all it takes to be there for others. A friend posts a message on Twitter making it clear they are having a rough day. In 140 … [Read more...]
Flagrant Acts of Customer Service
Recently I observed two flagrant acts of customer service and was surprised how little each person did, in my opinion, to be amazing. In both cases the service providers did what they did on the fly with no prompting or script. It came from the heart. Free advertising. While listening to an … [Read more...]
Find the fun
Find the fun in everything you do. Life is just that simple. For months now I've been watching the people around me I consider most successful. They laugh, they smile, they joke about almost everything. Yes, even the serious stuff. Yesterday the 10-12 hours a day I work and the ever increasing … [Read more...]
Patience and Smiles – vBlog
Twice in the last few weeks I have found myself in the middle of snow storms while on the road. While sitting in my hotel room in Stamford, CT yesterday I recorded some thoughts on how smiles and patience help me deal with the uncertainty of business travel during inclement weather. I was also able … [Read more...]
Smiles and Patience Part II
Your ability to shift or totally eliminate the point at which you become completely frustrated and quit will dramatically improve your life. I have always been good at the not quitting part (perhaps to a fault). You don't stay self employed for almost 15 years without that tenacity. On the … [Read more...]
Smile and Put Your Patience On
You and only you get to decide what kind of day you are going to have. Real smiles backed up by patience and offered authentically to people serving you in less than ideal circumstances, will result in a lasting and sustainable desire to help you and others. I woke up this morning in a hotel room … [Read more...]