Regular readers of this blog know I own and love my htc EVO 4G mobile device. I've even written a few posts about how to resolve the one drawback of the device and double its battery life. So why would a devoted Android fan have just pre-ordered an Apple iPhone 4S (which should arrive later today)? … [Read more...]
Customer Service Automation Should Help All Involved
A self service customer portal should enable both the customer and the service provider to have a better customer service experience. Recently I've written about Time Warner Cable's customer (dis)service (in my opinion) and Sprint's exceptional customer service. Today I want to share my experience … [Read more...]
Customer Service: Let's Solve The Problem Attitude
Last Monday I wrote about Time Warner's "No I Can't" customer service attitude. I didn't name Time Warner then, but after a week of the problem still not being solved I figured it was time. Sprint on the other hand, approached a recent issue I had with a "let's solve the problem" attitude. A happy … [Read more...]
I'm a Blackberry Addict turned Android Fanatic
Sprint's new htc EVO Android mobile device is now my favorite personal accessory. My Blackberry Curve 8330 sits deactivated, lonely and dejected on the back of my desk. My smartphone love affair began many years ago with a Treo600. I graduated to a Treo 755p and then the Blackberry Curve 8330. … [Read more...]