One of my three words for 2011 is customers. Every business focuses on customers - right? Well, actually no. My experiences in 2010 proved to me that many large companies have forgotten about the customer in favor of the product/service and the bottom line. I chose this word so that I can focus more … [Read more...]
Archives for 2011
2011 Lifestyle plan
December 1, 2010, I decided to try an experiment. It seems to me that every December in recent memory I managed to gain five pounds. I decided December 2010 would be the December I lost five pounds. I have a lot more than that to lose, but if I could lose five in addition to not gaining my normal … [Read more...]
End emails with a question
A couple weeks ago, a good friend sent an email that ended with a question and I replied to that email with an answer. The funny thing is, that as I read the email I couldn't believe how badly my friend was baiting me. I remember thinking - I can't wait to delete this horse crap. The pop psychology … [Read more...]
Four effective tools to plan and organize
If you are like me, you struggle with planning and organizing. I keep searching for the perfect combination of tools to match my scattered brain. While the following combination may not be perfect, I feel it's going to be the right mix to make 2011 my best year ever. My Quartet of Tools 1. Notebook … [Read more...]
Online tolerance levels
Some people think I self-promote too much online. Those people are not even reading this post and that's as it should be. Some people rely too much upon snark and too little on the substance they deliver, at least for my taste. I spend little or no time following these folks online and that's also … [Read more...]
Proofreader, editor or critic?
These three roles can have plenty of overlap but here's how I think they differ: A proofreader finds spelling and grammar errors. That's about it. An editor rearranges your words and thoughts so they make more sense but still represent your tone and voice. A good editor adds value by recognizing … [Read more...]
The value of a good sandbox
By sandbox I mean a place to test your ideas, where you can also share openly and freely. Think back to your early years when you played in the backyard sandbox. The cardinal rule (at least in ours) was play nicely together. Most of our regular day-to-day work does not get shared with our more … [Read more...]
The 2011 Plan
For me, 2010 marked a year of radical changes in the way I do business. It was in many ways a year of rebirth, learning and growing. While the learning and growing will continue in 2011, it will also be a year of solidifying positions established in 2010. In 2010, I developed an over-arching … [Read more...]
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