She Said, He Said

Jim Raffel and Shelby Sapusek debate social media topics including blogging, networks and new technology and how they pertain to personal and business use.

Idea Germination – Birth of SheHe Media

by JimRaffel on January 13, 2012

image of plants sprouting
What’s an idea really worth? Honestly, it’s worth two cents or less; unless you are willing to incubate the idea and give it a chance to germinate. Then if the idea still has your interest and, more importantly, the interest of others, the idea might be worth a few bucks. Now are you ready to work your ass off? This will be the hardest part of converting that idea into dollars. You’re going to need to live and breathe the idea for a year or two to create real substantial and sustainable value. As usual, I’m racing ahead of myself in the story.

Back to the beginning

About a year ago, I agreed to be Shelby Sapusek’s first client as she left cubical nation and struck out on her own. Shelby started out providing social media management and other marketing-related support for my ColorMetrix business. ColorMetrix is a software developer serving primarily industrial clients like printers, packaging companies and large-scale prepress operations. That labels the marketing we do as “industrial marketing” in my book.

Shelby dove into the opportunity with amazing enthusiasm. We started by talking about the social media strategy I had created for ColorMetrix but had been unable to fully implement on my own. Working together, we further fleshed out the strategy and Shelby added her ideas to the mix. Then it was time to make it work and prove it out.

Proof is in the doing, not the talking

I often joke that a big part of my job is standing around and looking or sounding important. That’s sort of what you do when you are selling. You talk big and then hope or know that you can deliver on the big talk. Shelby takes a different approach. She just goes out there and does it.

As way or example, utilizing the ColorMetrix Twitter account she began participating in a Twitter chat called #PrintChat. She created a persona for the company with which people liked engaging and interacting. Over the course of a few months, I watched the company Twitter account transform from a static place holder on the internet to an interesting and engaging persona backed up mostly by Shelby and occasionally me. We created a voice in a place we never thought we could have a voice. We gathered hundreds of loyal fans (Twitter followers). They are more than followers, however, because we consider them friends and #PrintChat buddies.

The idea germinated without us noticing

Around the same time, Shelby and I began writing our “She Said, He Said” blog posts. In these posts, we pit our ideas and wits against each other weekly. The blog posts grew and resulted in the launch of a Twitter chat (#shehechat) that we now facilitate each Thursday evening at 8 p.m. CST. Suddenly, we realized we might have something. I asked a reluctant Shelby if she’d be interesting in trying to land speaking engagements to present a live format of our social media debate.

She said yes. In a matter of weeks, we had our first joint speaking gig at WordCamp Chicago. This wasn’t a bad first effort and people came up after our session asking questions. The combination of the writing, Twitter chat and speaking helped Shelby land some new clients for her business.

It was about this time that we realized our “She Said, He Sai project, which was started for fun, had grown into more than we ever planned. There was a business there and we just had chosen to somewhat ignore it.

Today we formally announce – SheHe Media

Starting today, instead of being bolted onto this blog, the “She Said, He Said” project gets its own home at SheHeMedia.com. Our “She Said, He Said” blog posts have all been transferred to that site. Our new posts will be published there and not here; although we’ll publish in both places for a few weeks to smooth out the transition.

You can hire us to help with social media engagement strategies to grow your business online. That’s the business model and  we’ll help you do what we’ve done together for ColorMetrix and a couple of other clients. You can hire us to speak at your events. You can also hire us to write for your publications or blogs. While we’ll write independent of each other, the speaking and consulting gigs are a package deal. You get both of us and that’s just the way we work.

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Humanization of Social Media – Shelby’s Experience

by Shelby Sapusek on January 11, 2012

If you’re wondering why we are posting our “She Said, He Said” series a day early this week, it’s because we are beginning a transition that will move “She Said, He Said” to a new website under our new venture SheHe Media. We will unveil the website during #shehechat on Twitter, which will occur at its normal time this week Thursday at 8 p.m. CST. Make sure you’re there for the unveiling!

Yesterday, Jim shared his experience with ZippyKid and how this company personalized and humanized customer service through social media. Coincidentally, I had a similar experience last week with another company that I’d like to share.

Maybe it started with the name …

I originally reached out to Shelby TV (@onShelby on Twitter) because … well, okay, because of the name. Shelby TV is a service that collects videos from your friends and followers in your Facebook and Twitter networks and posts them all in one convenient place.

Once I learned what Shelby TV was about, I was invited to try out their beta site. I liked what I saw and retweeted some posts of videos from the site in my own stream. Several months later, Shelby TV has become more popular. I’m seeing more and more videos shared by others in my Twitter stream from the Shelby TV collection.

How to be human

I’ve had interactions via Twitter with Shelby TV off and on for months. A few weeks ago, they simply asked for a retweet of a video post for a chance to win a Shelby TV sticker. I would have retweeted it anyway because I already had a relationship with this new company and wanted to see them do well. However, I won’t lie and say I wasn’t tickled to find out they would be sending me a sticker.

I expected the sticker in the mail but was thrilled with the handwritten note I received along with it. When I saw it, I thought, “They get it. They really get it.” When I say that, I mean that they get how to humanize and personalize their company, which is something I valued at a young age.

Even a 6-year-old gets personalization

When I was a little girl, I didn’t like my first name. I remember my first day of school when my teacher assumed that “Shelby” was a typo and insisted on calling me “Shelly” instead. It took me nearly a week to convince her that I was really a “Shelby.”

In that first year of school, I was surrounded by Jennifers, Lisas, Amandas and others with fairly common names. Those girls had pencils and lunchboxes with their names printed on them. I was jealous. I spent months during shopping trips with my parents looking for something … anything … with my name on it. I came up empty. While I couldn’t come up with the word in my 6-year-old brain, I wanted something personalized too.

I don’t remember vocalizing this wish to my parents but I must have done so. For Christmas that year, they gave me a black backpack with my name stitched into it in purple lettering. It was my most precious gift that year and I couldn’t wait for break to be over so that I could show it off at school. It was mine because it was personalized just for me and I couldn’t have felt more special.

 Christmas morning all over again

What Shelby TV did with the handwritten note and sticker through the mail made me think of the 6-year-old me in pigtails that Christmas morning when I received the backpack with my name on it. I was as giddy the day I received the letter as I was back then. It was because Shelby TV made me feel special and valued. Isn’t that what customer service is about?

Unlike Jim’s experience, I’m not paying Shelby TV a dime for their services. However, they have already received payment from me.

The day I got the letter, I texted a picture to a friend and tweeted the picture I included with this post as well as a picture of the sticker placed prominently on my laptop. Later that day, I watched people retweet it with messages such as: “This is how you do customer service.” This week, I was visiting a client and the first thing they noticed was the Shelby TV sticker on my laptop and asked me about the company. Let’s not forget that they helped inspire this blog post as well.

What did all this cost Shelby TV? A few tweets? A postage stamp? A sticker? Time to write a four-sentence note?

You can’t put a price on humanization and it’s even more important now that we sometimes live almost exclusively in the online world. Remember to take your business experiences offline once in awhile and you’ll see that they will make it back online for all the world to see.

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Humanization of Social Media – Jim’s Experience

January 10, 2012

Why yes, we are posting our “She Said, He Said” series a day early this week. We are beginning a transition that will move “She Said, He Said” to a new website under our new venture SheHe Media. We will unveil the website during #shehechat on Twitter, which will occur at its normal time this [...]

Is 2012 the year of social media fatigue? – Jim Says

January 5, 2012
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Yesterday, Shelby shared her thoughts on social media fatigue. Today, it’s my turn. This week, our #shehechat on Twitter will focus on this topic as well. The best way to prepare to join us at 8 p.m. CST tonight is by reading both this post and Shelby’s. My one word answer to the question in [...]

Is 2012 the year of social media fatigue? – Shelby Says

January 4, 2012
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Welcome to the first post of She Said, He Said in 2012! Social media fatigue will be our blog post topics this week as well as our discussion for #shehechat on Twitter at 8 p.m. CST Thursday. Also, make sure you check back tomorrow for Jim’s view. The other night, I was watching a TV [...]

Our best three topics of 2011 – Jim Says

December 29, 2011
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This is our last She Said, He Said blog post series for 2011. Yesterday, Shelby looked back through our posts and picked three topics that she thought brought the best discussions this year. Now it’s my turn! This week, our #shehechat on Twitter will be an open mic night. We’ll discuss anything and everything in [...]

Our best three topics of 2011 – Shelby Says

December 28, 2011
Thumbnail image for Our best three topics of 2011 – Shelby Says

This is our last She Said, He Said blog post series of 2011. Jim and I thought it would be fun to go back through our posts and each pick three topics that we thought brought the best discussions this year. This week, our #shehechat on Twitter will be an open mic night. We’ll discuss [...]

Are you a writer or a blogger? – Shelby Says

December 22, 2011
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This week’s She Said, He Said topic focuses on writing vs. blogging. Tune in tonight at 8 p.m. CST on Twitter for the live discussion. Use the hashtag #shehechat to join. Confession: It’s not hard for me to respond to Jim’s point of view from yesterday. The hard part is to focus on his published [...]

Am I a writer or a blogger? – Jim Says

December 21, 2011
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This week, our She Said, He Said blog posts focus on the differences (if any) between writing and blogging. Make sure you stop by tomorrow for Shelby’s point of view and chime in on Twitter at 8 p.m. CST tomorrow using the hashtag #shehechat to tell us what you think. If I’ve never been paid [...]

I need some social media etiquette – Jim Says

December 15, 2011
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Before getting into today’s post we wanted to let you know what this week’s topic will be for our 8 p.m. CST #shehechat on Twitter tonight. Are you ready? Wait for it….”social media etiquette” is the topic this week. Yesterday, Shelby wrote about a few recent “run-ins” she’s had in social media with those who [...]