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My Why

April 21, 2011 By Jim Raffel Leave a Comment

"Do you love your job? Why?" That's what my friend Jill Felska threw out there as a Facebook status the other day. I didn't even have to think about my answer it was almost as if my fingers typed "Because it's not a job, it's my life" out of reflex. This caused Jill to ask me a few followup … [Read more...]

Filed Under: personal development Tagged With: Facebook, friend, jill, jill felska, jobs, life, perspective, question, questions, three questions, why

What's the value of a recurring question?

February 9, 2011 By Jim Raffel 3 Comments

In business and in life, you have probably noticed that some questions are recurring. I'm not sure what questions you hear because our circle of business associates and friends is different. In my world, I am often asked why standardized color systems never seem to solve the problems they … [Read more...]

Filed Under: Marketer Tagged With: business associates, data collection, deep dive, human communication, listen, question, questions, recur, strategic leadership, value

End emails with a question

January 10, 2011 By Jim Raffel 5 Comments

A couple weeks ago, a good friend sent an email that ended with a question and I replied to that email with an answer. The funny thing is, that as I read the email I couldn't believe how badly my friend was baiting me. I remember thinking - I can't wait to delete this horse crap. The pop psychology … [Read more...]

Filed Under: Small Business 101, Writing Tagged With: emails, green bay packers, new york giants, pop psychology, question, questions, questions ask, quick response, reply, response, subject

How to contribute to Linkedin groups

November 22, 2010 By Jim Raffel 7 Comments

As I increase my Linkedin activity I'm noticing things I like but also some user habits I find annoying. Folks with the need for real answers to real questions get attacked by sales people trolling in the groups. Before you get your underwear in a bundle - yes, I am also there to potentially connect … [Read more...]

Filed Under: Marketer, social media Tagged With: contribute, groups, linkedin, question, questions, sales people, social media

The answer is yes, what is the question?

November 16, 2010 By Jim Raffel 2 Comments

Could your organization live up to this informal motto? Recently, I spent three days at the Naples Grand resort and I assure you they can. Back in 2006 before becoming a member of the Waldorf Astoria collection of hotels, the employees began including "The answer is yes, what is the question?" as … [Read more...]

Filed Under: customer service 101 Tagged With: employee communication, motto, naples grand, naples grand resort, question, questions, the answer, waldorf astoria hotel, yes

Asking Twitter vs Googling for it

September 3, 2010 By Jim Raffel 6 Comments

Recently I asked this question of my social media network "Do you sometimes "ask Twitter" instead of "Googling for what you are looking for?" Yes, I see both the irony and the lack of scientific method in asking this question of the people who follow me on Twitter. Regardless the responses are … [Read more...]

Filed Under: new media, social media, Twitter Tagged With: googling, online social networking, question, questions, search engines, social media, social media network, Twitter

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