I've only blogged about the horror that 9/11 was, once that I can remember. I'm a far different person than I was when I wrote In Memory Of three years ago. So, from the ashes of my experiences around 9/11 rises a Phoenix of hope. Hope tempered with the reality that life offers no … [Read more...]
Lack of Customer Service: The No I Can't Attitude
Today I experienced first hand customer service that is the exact opposite of the attitude I discussed in my Small Business 101: Yes I Can! post from a few days ago. In the course of a couple hours I heard more about how the problem couldn't be solved than how it could be. It started simply enough. … [Read more...]