Next week Thursday is the Central Wisconsin Social Media Conference. The conference will be attended by many small and mid-sized manufacturing firms. As an early adopter of business-to-business (B2B) blogging, I'm looking forward to jump starting some small business bloggers. Closer than you … [Read more...]
Small business hats
If you own or work in a small business you are probably going to wear many hats on any given business day. While at times this will be a frustrating part of the small business condition, I've come to realize it's where much of our true competitive advantage stems from. Here's is a list of the small … [Read more...]
The Customer Testimonial
The unsolicited customer testimonial is both social capital and brand equity. Two of the most valuable forms of capital, that while not economic, can be leveraged to achieve significant economic gains. Getting unsolicited customer testimonials It's really easier than you think. When you are doing … [Read more...]
Start at the bottom of the list
I find myself needing to refer back to Getting Unstuck Now more than I would like. Having observed other successful people, perhaps this is just what happens as you begin to take on more success-related projects. The project "to-do" list grows longer and longer. To get unstuck this time I took a … [Read more...]
Blogs: The new brick and mortar
Think for a moment why you visit this or any blog. For me it's to see what the author is publishing today. Each time I read a new work from the author, I learn a little more about her. The more I learn about her the more real she becomes. When she goes from being a URL on the internet to a real … [Read more...]
Delivering the Goods, at a Fair Price
My friend Cindy shared the following on Twitter recently. What does best really mean? Obviously I already tipped my hand in the title of this post. Clearly what Cindy does is deliver the goods at a fair price. That price may not be the lowest and based upon Cindy's track record I'm guessing it's … [Read more...]
Sharing Success – The ApplyMate.com Story
A while back I got an email from Tim Murphy of ApplyMate.com which contained the following excerpt: "...I recently launched ApplyMate.com - a free web-based tool that helps users track school and job applications. Most job hunters submit dozens and dozens of job applications, and most students … [Read more...]
Customer Service Automation Should Help All Involved
A self service customer portal should enable both the customer and the service provider to have a better customer service experience. Recently I've written about Time Warner Cable's customer (dis)service (in my opinion) and Sprint's exceptional customer service. Today I want to share my experience … [Read more...]
Databases for Business and MarketingThe Care and Feeding Of
When you are working with a database for business and find garbage data, just stop. Instead of trying to work around the problem data, take the time to fix the information before proceeding. Next time you need to work with the database you'll be glad you did. Move towards a single database. One way … [Read more...]
Marketing 101: Make the Move Online
The idea to make the move online is such a basic strategy it begs to be a 101 topic. The quandary lies in the fact that moving a traditional offline business on-line turns out to be 201 and 301 subject matter. There will be hard work and pain involved, I promise. Moving online should work with and … [Read more...]
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