Last Monday I wrote about Time Warner's "No I Can't" customer service attitude. I didn't name Time Warner then, but after a week of the problem still not being solved I figured it was time. Sprint on the other hand, approached a recent issue I had with a "let's solve the problem" attitude. A happy … [Read more...]
Lack of Customer Service: The No I Can't Attitude
Today I experienced first hand customer service that is the exact opposite of the attitude I discussed in my Small Business 101: Yes I Can! post from a few days ago. In the course of a couple hours I heard more about how the problem couldn't be solved than how it could be. It started simply enough. … [Read more...]
Small Business 101: Yes I Can!
You are presented with the opportunity to work on a difficult and challenging project. You can either say, "No, that's hard" or "Yes, I can make that happen." It's a simple choice that speaks volumes about you. If it was easy anyone could do it. Many years ago my friend and mentor Dean Eggert said … [Read more...]