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Story Teller | CEO | Traveler

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The answer is yes, what is the question?

November 16, 2010 By Jim Raffel 2 Comments

Could your organization live up to this informal motto? Recently, I spent three days at the Naples Grand resort and I assure you they can. Back in 2006 before becoming a member of the Waldorf Astoria collection of hotels, the employees began including "The answer is yes, what is the question?" as … [Read more...]

Filed Under: customer service 101 Tagged With: employee communication, motto, naples grand, naples grand resort, question, questions, the answer, waldorf astoria hotel, yes

Small Business 101: Yes I Can!

July 8, 2010 By Jim Raffel 3 Comments

You are presented with the opportunity to work on a difficult and challenging project. You can either say, "No, that's hard" or "Yes, I can make that happen." It's a simple choice that speaks volumes about you. If it was easy anyone could do it. Many years ago my friend and mentor Dean Eggert said … [Read more...]

Filed Under: Choices, Marketer, motivation, personal development, Small Business 101 Tagged With: attitude, dean eggert, difficult, minimum wage, projects, small business, yes

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