You may have heard the "statistic" that a happy customer/client/business partner will tell one person while a dissatisfied one will tell ten. In my experience, this is pretty close to accurate and we aren't going to change it no matter how hard we try. What you can try to do is change the feelings … [Read more...]
Social Media and Customer Service
Recently I received this email from Matt Peters and it got me thinking... ...when we strip away the technology and the tools (like twitter, facebook, 4square etc.) and look at the “social” part of the term “social media” – aren’t we really talking about really, excellent customer service? Maybe … [Read more...]
Foursquare Flash Mob for Milwaukee SXSW
Yesterday my wife and I decided to be the ultimate social media nerds for an afternoon. We went to AJ Bombers to earn our Foursquare Swarm Badge. The rules for earning the badge are simple. A minimum of 50 of us nerds had to check-in on Foursquare at the same time in the same place. Joe from AJ … [Read more...]
Twitter Works: Dining Like a Local
On my home turf of Milwaukee Twitter has significantly changed my social life. With Twitter as the enabling technology my wife and I have found a whole new group of friends with interests similar to our own. We have also tracked down local places like AJBombers, Streetza Pizza and Water Buffalo … [Read more...]
The Himalayan Salt Room
During GraphExpo one of my readers said that he enjoyed the baseball posts because it allowed him to better understand the writer of the blog. Well, this is another post that really does not relate to printing except for the fact it occurred during GraphExpo '08. On Tuesday night a group of us … [Read more...]