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Customer service is simple count and communication

July 22, 2011 By Jim Raffel Leave a Comment

This post could have easily been a rant about a certain government agency charged with airport security and an airport I fly through frequently. If I'd chosen to go that way however, I'd have missed the customer service lesson in what happened to me and hundreds of other travelers one morning not … [Read more...]

Filed Under: customer service 101 Tagged With: airport security, communication, communication breakdown, count, customer service, customers, passengers, security, tsa

The small business lifestyle

July 20, 2011 By Jim Raffel 4 Comments

I probably have an advantage in small business that you just don't have. I grew up in a family that owned a small business. Okay, there's nothing you can do about it anymore than I can do anything about being 5 foot 6 inches tall. I'd love to be taller but it is never going to happen. I'm just not … [Read more...]

Filed Under: Small Business 101 Tagged With: business, dad, family, furniture business, lifestyle, lifestyles, paul bunyan, small business, story

Geolocation: The Ulitimate Loyalty Card?

July 19, 2011 By Jim Raffel Leave a Comment

Geolocation isn't going away, so what will it become and where will it fit in? In February of 2010, I was interested in the technology. It was relatively new and Foursquare was making it fun to give geolocation a test drive. My friend Joe Sorge even created an event around earning the Foursquare … [Read more...]

Filed Under: Marketer Tagged With: fenway park, foursquare, geolocation, google, loyalty, loyalty card, loyalty program, marketing, technology, ulitimate

How Inclusion on AllTop extends your reach

July 18, 2011 By Jim Raffel 2 Comments

More than a year ago, I applied to have this blog included on AllTop, which is an online magazine rack. About two weeks ago, I heard back that I had been accepted and added to the printing AllTop.com page (scroll all the way down the page and you'll find me over in the right hand column). While this … [Read more...]

Filed Under: blogging Tagged With: aggregator, blog, credibility, inclusion, magazine racks, magazine stands, online magazines, reach, RSS, rss feeds

How's your Logo Mojo?

July 15, 2011 By Jim Raffel 5 Comments

I'll be the first to admit that you don't need a logo, business cards or even a website to do business because you don't. I often advise folks just starting out to not even worry about such things until you have lined up your first paying customer. So while JimRaffel.com Ventures (the umbrella for … [Read more...]

Filed Under: Marketer Tagged With: brand, business, business cards, communication design, customers, graphic design, identify, jimraffel.com ventures, logo, logos, marketing, personal branding

How do you incorporate Google Plus in your blogging strategy – Jim Says

July 13, 2011 By Jim Raffel 5 Comments

I decided to jump in the Google Plus (G+) waters fairly early. Based upon Google's two recent failures in the social space, Buzz and Wave, this was a relatively risky use of my time to learn and grow with the service through its beta and limited invitation period. It's been a good decision as I … [Read more...]

Filed Under: she said he said Tagged With: android, blog, blog hosting services, blog software, blogger, blogging, Facebook, google, googles, how do you, incorporate, installment, jim, online social networking, rafel, says, shelby, social, social information processing, social media, social networking, strategy, virtual communities

Flying by the seat of your pants

July 12, 2011 By Jim Raffel 1 Comment

Recently I had a discussion with my brother who is a successful salesperson in the fortune 500 sector. We both agreed that canceled appointments once you've hit the road can be a real pain in the you know what. Along those same lines, I've found that sometimes you just have to hit the road knowing … [Read more...]

Filed Under: sales

How I doubled my htc EVO battery life – Part 3

July 11, 2011 By Jim Raffel 3 Comments

Beware the OTA update. A couple of weeks ago, I accepted an OTA update from Sprint. As I always do after such updates, I doubled checked that none of the settings I have utilized to double the life of my htc EVO battery had been changed. Everything looked good but then my battery started lasting … [Read more...]

Filed Under: Double htc EVO battery life

Capturing Ideas

July 8, 2011 By Jim Raffel Leave a Comment

For me it's via writing. When I don't find a quiet place to plug in my ear buds and write, I start to get irritable and edgy. Perhaps, it started as an outlet for all the ideas flying around in my head but now it's the time when I convert thoughts and ideas into actionable plans. Plans that can be … [Read more...]

Filed Under: personal development Tagged With: bank accounts, capturing, ideas, life, money, professional life, savings accounts

Obsolete social media networks – Jim Says

July 7, 2011 By Jim Raffel 8 Comments

Yesterday, Shelby covered this topic and I must say by and large I agree with her. I know, where's the fun in a "She Said, He Said" topic when we agree? Well, sometimes it's more about different perspectives and I think this is one of those times. While I agreed on the word "obsolete" when Shelby … [Read more...]

Filed Under: she said he said Tagged With: Facebook, foursquare, google, ineffective, microblogging, myspace, obsolete, share music, shelby sapusek, social media, social media networks, social media topics, topic, Twitter

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