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Story Teller | CEO | Traveler

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Succeed by taking control of the customer experience

August 2, 2011 By Jim Raffel 2 Comments

Recently, I dined at PrimeHouse in Chicago for the second time. I went back because I remembered that several years ago the experience was far above average for a high-end steakhouse and we even got to visit their legendary Himalayan Salt Room. Most steakhouses get the "steak on a plate and the … [Read more...]

Filed Under: customer service 101 Tagged With: chicago, crab cakes, customer experience, dining, dining experience, experience, succeed, the customer, waiters

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