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You are here: Home / Archives for tech support

Email, the most powerful weapon in your online arsenal

August 18, 2011 By Jim Raffel Leave a Comment

Social media tools like Twitter, LinkedIn, Google+ and even Facebook are pretty powerful weapons in your online arsenal but they haven't got anything on the old standby email. This post isn't even about email marketing and sending bulk emails to lists of folks. Instead, it's a story about how we've … [Read more...]

Filed Under: she said he said Tagged With: 37signals, communication, customer service, e-mail, online, powerful tool, project management, projects, tech support, tools, Twitter, web 2.0

Small Business 101: Build Recurring Revenue Streams

July 6, 2010 By Jim Raffel 1 Comment

WordPerfect had the best software tech support ever and they gave it away for free. Please don't do that, the second part anyway. Be the best and charge for it on an ongoing basis. Recurring revenue will sustain you through good times and bad. I can say this because it has worked for me. Several … [Read more...]

Filed Under: blogging, Marketer, motivation, personal development, Small Business 101 Tagged With: business, business models, business process, customer experience management, marketing, revenue, revenue streams, small business, subscription business model, tech support, tips, wordperfect

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