You may have heard the "statistic" that a happy customer/client/business partner will tell one person while a dissatisfied one will tell ten. In my experience, this is pretty close to accurate and we aren't going to change it no matter how hard we try. What you can try to do is change the feelings … [Read more...]
Reputation Matters
My reputation is determined in part by my writing about and living a real, authentic, and sustainable life on this blog. Reputation is everything, it can't be bought, it must be earned and once earned it must be guarded with your life. You can lose your reputation in an instant. If you do be … [Read more...]