As of this writing, I am responsible for the e-commerce activities of two sites that run on the WordPress content management system platform. I've taken vastly different approaches with these two sites. This post will explain how I manage online stores with multiple products both physical and … [Read more...]
Yelp!, Groupon and Trolls
You may have heard the "statistic" that a happy customer/client/business partner will tell one person while a dissatisfied one will tell ten. In my experience, this is pretty close to accurate and we aren't going to change it no matter how hard we try. What you can try to do is change the feelings … [Read more...]