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Story Teller | CEO | Traveler

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Avis tries harder – really?

February 17, 2011 By Jim Raffel 14 Comments

Recently, while visiting a client, he offered to have his driver take my rental car out and fill the gas tank so I could spend a few extra minutes with the customer. My client was also kind enough to pay for the gas; not realizing I needed the receipt to avoid Avis' $13.99 gas charge for driving … [Read more...]

Filed Under: Uncategorized Tagged With: avis, avis deal, bright spot, customer experience management, customer service, gas, gas tank, harder, receipts, rental cars, shine, tries, trying hard

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