After reading Chris Brogan's post "When Google Owns You - A New Chapter." First, my heart went out to him as I've managed to destroy about four cell phones while on the road with no plan B. I could relate to the sense of isolation and perceived helplessness. I had just finished my plan B, which is … [Read more...]
Social Media and Customer Service
Recently I received this email from Matt Peters and it got me thinking... ...when we strip away the technology and the tools (like twitter, facebook, 4square etc.) and look at the “social” part of the term “social media” – aren’t we really talking about really, excellent customer service? Maybe … [Read more...]
Reputation Matters
My reputation is determined in part by my writing about and living a real, authentic, and sustainable life on this blog. Reputation is everything, it can't be bought, it must be earned and once earned it must be guarded with your life. You can lose your reputation in an instant. If you do be … [Read more...]
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