Yes, sometimes you do have to fake it until you make it. It's important to clarify that when I say fake it I'm talking about making even a bad day count. Sometimes, you need to plow through what needs doing even when you don't want to do it. Pick your bad day tasks carefully You'll have to identify … [Read more...]
Customer service is simple count and communication
This post could have easily been a rant about a certain government agency charged with airport security and an airport I fly through frequently. If I'd chosen to go that way however, I'd have missed the customer service lesson in what happened to me and hundreds of other travelers one morning not … [Read more...]