The last 5 percent of the research and development project can make you or break you. You'll get to that point where the technology is almost working. You could just about commercialize it; but not quite. This is the point when you need to change your thinking. Incremental and linear progress is … [Read more...]
Automate it or stop doing it
If you're performing a task manually and can't justify automating the task, is it really worth doing in the first place? For several years I managed sign-ups and renewals for one of our web-based solutions manually. We convinced ourselves that there were always too many features to be added to … [Read more...]
Urgency
As another year comes to a close... Stop to ponder where you are compared to where you wanted to be. You've accomplished a great deal, right? Yet, it doesn't feel like enough. You had bigger plans for this year. Now what? It's simple really. The year is not over ... not yet. Face what's left … [Read more...]
Siri, what's your position? – Jim Says
As Shelby mentioned yesterday, this is Week #41 of our She Said, He Said series of posts. I suggest you read Siri What's You Position? - Shelby Says post from yesterday before reading further because much of what I'm doing here is responding to her post. While Shelby's post this week can standalone, … [Read more...]
Siri, what's your position? – Shelby Says
Would you believe this is Week #41 of us writing for the She Said, He Said blog post series? It's true. Jim and I will be planning something special for the anniversary of She Said, He Said, and if you have any ideas, please let us know. Meanwhile, today I'll be sharing some more thoughts on Siri, … [Read more...]
Twitter as a customer service venue
Is Twitter a good venue for customer service? While I've seen it work, the problem is that if your non-social media customer service sucks, your social media customer service will just suck more. I've written about customer service before and the companies I've called out for poor customer service … [Read more...]
Be like the Badgers – stick to your game plan and play in the Rose Bowl
This past Saturday night, the Wisconsin Badgers defeated the Michigan State Spartans in the first ever Big 10 championship game and secured a coveted spot to play in the Rose Bowl. If you're not a college football fan, just trust me that this is a big deal for the team. This was not an easy win for … [Read more...]
Think outside your comfort zone
Over the Thanksgiving holiday, my daughter Allison Raffel was home from college and asked me to read some of her writing. Of the half-dozen pieces I read, this one spoke to me more than the others. Upon asking myself why, I realized it's because it forced me to think outside my comfort zone. … [Read more...]
Foursquare changes OK but OpenTable keeps options open – Jim Says
This falls under our She Said, He Said blog post series. Join us tonight on Twitter at 8 p.m. CST for #shehechat where we'll be discussing all things concerning geo-location. We will touch on Foursquare, Yelp, OpenTable, GPS apps and more. Bring your own topics to the table for the chat! Are the … [Read more...]
Is Foursquare crying for Yelp? – Shelby Says
This is another in our She Said, He Said blog series. Tune in tomorrow for Jim's views on this subject and our topics for our #shehechat on Twitter at 8 p.m. CST. I spent Thanksgiving week with family in Florida. My travel plans took me through five different airports and into some places I'd never … [Read more...]
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