The 2012 Plan

Planning works. A year ago, I shared The 2011 Plan and last week I shared the success story of that plan when I wrote "How to make what you write come true." Finding a planning method that works for you is, unfortunately, not so easy. I've settled on a method that combines Chris Brogan's three words … [Read more...]

Automate it or stop doing it

If you're performing a task manually and can't justify automating the task, is it really worth doing in the first place? For several years I managed sign-ups and renewals for one of our web-based solutions manually. We convinced ourselves that there were always too many features to be added to … [Read more...]