Small Business 101

There is no such thing as a launch

by JimRaffel on February 1, 2012


The obvious exception to the title above is if you’re in the space vehicle or model rocket business. When talking about businesses, products, ebooks and the like, what is frequently termed a “launch” is just the beginning of another frantic work cycle.

What launch really means in business terms

The moment in time we refer to as “launch” is actually when, for a week or a month, the frantic work begins to promote that the product is ready to go. You need to generate interest and revenue quickly to cover the costs of bringing the dream to life. So while you might be tempted to think of the launch as the completion of the project, it’s really just one stepping stone in the development of a business venture.

Somewhere in the middle of this frantic promotion cycle, you will realize that several things are broke and need fixing. You’ll also realize that some features you thought could wait are going to be needed to reach the sales goals you expected. Now you are managing sales and development aspects of the project all post-launch. It’s right about now that your project or business is not feeling very complete.

It’s never done

The heading above is the key point of this post. A business that produces a sustainable income stream for you will never really be done; not until the moment you choose to pull the plug and retire the product. So there are touchdowns; that moment when it’s all over. You’ve had your fun and hopefully made some money along the way, but now it’s time to shut the venture down. That’s done. That’s a finish line.

It’s more likely you are “launching” what will become an ongoing concern. Sure, go ahead and have a launch party and enjoy the moment of having achieved some level of commercially acceptable product. As the party winds down, however, realize that the real work has just begun. Perhaps it’s the realization that you need an affiliate marketing module to reach your sales goals. That’s what I’ve spent a fair amount of time figuring out over the last six months. If all goes well, and with a little luck, we’ll add that module to our ProofPass.com product line in the next couple of weeks.

It’s never really cheap or easy

If bringing products and services to market that provide sustainable revenues streams was cheap and easy, everyone would be doing it. Plan on multiple months of hard work and multiple thousands of dollars of investment before your product will be market ready. Then plan on years more of hard work and tens of thousands of dollars reinvested in your dream.

Once your project is in orbit it gets a bit easier, but even an orbiting space station needs maintenance and an occasional course correction to make sure it doesn’t crash back to earth. Smooth orbits and soft landings – that’s the goal.

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Automate it or stop doing it

by JimRaffel on December 12, 2011

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If you’re performing a task manually and can’t justify automating the task, is it really worth doing in the first place? For several years I managed sign-ups and renewals for one of our web-based solutions manually. We convinced ourselves that there were always too many features to be added to divert development time to user maintenance.

The automated self-service model

This year we took the time to make sign-up and renewal a self-service process. I still process some sign-ups, such as those with a purchase order, manually but I no longer need to be involved in every transaction. That saves me several hours each week since the automated self-service model has been in place.

I’ve also been thinking about what else we can automate in the process.  We’ve identified a few functions we perform for customers each week and are adding those to the self-service portal over the next few months. The benefit to us is clear. We free up hours each month that can be directed at business and software development. What we are doing is not new or innovative; it’s just a part of the process I think many small business don’t think they can afford.

The bigger pictures

The image with this post shows the different ways we utilize customer and prospect information at ColorMetrix. The aforementioned sign-up and renewal process is just one piece of that puzzle. While I’ve always dreamed of automating the flow of information between each system, I’ve always figured it was just something a company our size couldn’t justify financially.

The success with our automated self-service portal has changed my mind. Now I’m looking for ways to link all those databases and have them synchronize and move data amongst themselves with little or no human interaction. This is definitely a big picture project for 2012 and I don’t expect to have it done in months but hopefully by the end of next year.

Sacred cows?

When you undertake an automation project, you need to have a willingness to change technology and vendors when necessary. For example, we just moved to 37signals Highrise as a CRM, but I’m already looking at Batchbook because it integrates better with our email marketing tool Mailchimp. It also integrates with the accounting system FreshBooks, which means we’d have to leave QuickBooks.

They will be no sacred cows in this process. We’ve experienced the time savings and customer satisfaction firsthand and whatever it takes to keep this ball rolling forward, we’ll do. Remember as you automate, don’t dehumanize the process from the customer perspective. Make sure they know there are humans backing up all the automation.

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A modern day barn raising

November 21, 2011
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I’ve written before about Translator, the cool digital agency my friends, Mark Fairbanks and Cynthia Thomas, run. Last week, a group volunteered to help one of their clients, Milwaukee Brewing Co., package their new Pot Luck Pack. Yes, you read that right. A bunch of folks volunteered to help a fellow business owner for free [...]

Create the environment to create

November 11, 2011
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You’ve faced big problems and opportunities in your life. Sometimes you’ve resolved the problems smoothly and capitalized quickly on the opportunities. Other times, the problem festered and the opportunity slipped away. The difference in outcome is determined by the environment you create to find solutions to the problems and capitalize upon the opportunities. The bigger [...]

The small business lifestyle

July 20, 2011
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I probably have an advantage in small business that you just don’t have. I grew up in a family that owned a small business. Okay, there’s nothing you can do about it anymore than I can do anything about being 5 foot 6 inches tall. I’d love to be taller but it is never going [...]

Social Business – Are You Doing It?

June 29, 2011
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Three years ago, I had a pretty solid traditional network. I had about a thousand names in my personal database. These are people I’d met at some point along the line and collected a business card from. It would have been easy for me to say something like, “I’m close enough to the end of [...]

Enough with the win-win cliche already

June 25, 2011
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If I hear one more person say that this will be a win-win relationship without taking the time to define win-win, I am going to scream. Having a professional editor, has made me painfully aware of my own overuse of cliches. Some are cute, but plenty of them are just plain stupid and overused. So, [...]

Picking Partners To Grow With

June 3, 2011
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When you realize it’s time to grow, you also need to realize you can’t do it alone. You need partners who compliment your strengths and other partners to evangelize what you are doing. The best and brightest companies in the world have holes in their capabilities; and the best products and services in the world [...]

The value of systemizing business processes

April 12, 2011
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For a while now, I’ve been working with a business process just begging to be systemized. The problem is systemizing a business process requires two things many small businesses are short on: owner/manager analysis time and resources (people or equipment) to implement the system. What I noticed today as we worked through the systemization of [...]

10 reasons why you should start a business instead of be an employee

April 11, 2011
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It’s fun day Monday, so here we go with 10 reasons to start a business! 1. Because you love working half-days. And by half-days, I mean you get to pick which 12 hours to work each day. 2. You love that the buck stops with you. Of course, you also don’t love that often times [...]