October 14, 2010
Entry level jobs should stay just that. As our country approaches ten percent unemployment folks who normally wouldn’t even apply for certain types of jobs are now doing those jobs. The problem is, a forty year old displaced engineer may not be the right person to work your hotel front desk. They seem (over)qualified on [...]
September 27, 2010
You may have heard the “statistic” that a happy customer/client/business partner will tell one person while a dissatisfied one will tell ten. In my experience, this is pretty close to accurate and we aren’t going to change it no matter how hard we try. What you can try to do is change the feelings of [...]