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The basics matter

by JimRaffel on September 9, 2010

The Basics never really changeThe basics never really change and sometimes in the “moment” of working on the complex fun stuff we forget that.

  • A sale is not a sale until their check clears your bank.
  • Be nice, treat others as you would like to be treated.
  • The customer is always right, even when she is wrong. (If you can’t accept this one realize this particular customer will no longer be a customer and then she can be wrong all she wants).
  • Save ten percent of what you earn.

You get the picture. Now, it’s your turn what would you add to the basics list?

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Tagged as: basics, matter, reason, tools

  • http://randymurrayonline.com/ Randy Murray

    Not everyone can be your customer. Learn to tell who is and who is not.

  • Shelmke

    Smile, even when you don’t want to. It puts people at ease and boosts your confidence.

  • http://Www.spaighttalk.com Sue Spaight

    Always underpromise and over deliver.

    You have to be able to laugh at yourself.

    In the end, only kindness matters. (had to include a
    Jewel quote)

  • http://twitter.com/ShanSteffen Shannon Steffen

    Always family first.

    Work to live – don’t live to work. (unless you have work like ours, Jim!)

    A simple smile to a stranger can change their lives in ways you cannot imagine!

  • http://twitter.com/ShanSteffen Shannon Steffen

    Always family first.

    Work to live – don’t live to work. (unless you have work like ours, Jim!)

    A simple smile to a stranger can change their lives in ways you cannot imagine!

  • http://twitter.com/MkeNerd Alicia

    I agree with Shannon — Family first, work to live. :)

    Oh…I also have to add: Always wear appropriate shoes.

  • Kristi Mendez

    A bit of a twist to your third bullet, thanks to my step-dad. “The customer isn’t always right…but they are always the customer.”

  • http://JimRaffel.com/ Jim Raffel

    Very nice sir, very nice indeed. We can be friends with lots of people but the reality is we will only do business with a small percentage of them. That distinction is key.

  • http://JimRaffel.com/ Jim Raffel

    Or, it makes them wonder what you are/have been up to ;)

  • http://JimRaffel.com/ Jim Raffel

    Girls aren’t supposed to talk about appropriate shoes…..oh wait, so when out at night six inch heels are appropriate – right? (I’m a boy help me with this)

  • http://JimRaffel.com/ Jim Raffel

    Great adjustment to an important one on my list. My brother has also suggested calling them business partners not customers. He may have something.

  • http://rasterweb.net/raster/ Pete Prodoehl

    The customer is always right… Disagree! Often customers need to be educated. They may *think* they know what is right, but if they’ve come to you to solve their problems, they need to be willing to admit they may be wrong…

  • http://twitter.com/MkeNerd Alicia

    I suppose it depends on whether or not you can balance in 6-inch heels. Unfortunately, I am not very graceful…

  • Luann Collins

    Had to have a chat with the guy at “Publix” last weekend about the “basic” need for “Barbeque” food for Labor Day Weekend. Walked out of the store with the basic…. CatFOOD

  • Luann Collins

    Had to have a chat with the guy at “Publix” last weekend about the “basic” need for “Barbeque” food for Labor Day Weekend. Walked out of the store with the basic…. CatFOOD

  • Debbie

    “Sometimes, if you stand on the bottom rail of a bridge and lean over to watch the river slipping slowly away beneath you, you will suddenly know everything there is to be known.” — Winnie the Pooh

    Or, put another way – always stop to smell the roses.

  • http://JimRaffel.com/ Jim Raffel

    Not to play favorites but you know how I feel about Winnie the Pooh quotes :)

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